1. Overview

At DAMK Technology & Innovation, we are committed to providing high-quality educational services. This Return & Refund Policy explains your rights regarding refunds and our procedures for handling refund requests in accordance with Turkish consumer protection laws.

Important Notice: As our services consist of digital educational content, special conditions apply regarding returns and refunds under the Distance Sales Regulation.

2. Digital Services and Right of Withdrawal

2.1 Legal Framework

According to Article 15 of the Distance Contracts Regulation (Official Gazette dated 27/11/2014), the right of withdrawal does not apply to:

• Digital content and services that have been started to be performed with the consumer’s explicit consent
• Services that have been fully performed before the end of the withdrawal period

2.2 Withdrawal Period

14-Day Withdrawal Period: You have 14 days from the date of subscription to withdraw from the contract, provided you have not accessed any educational content.

3. Refund Eligibility

3.1 Eligible for Full Refund

Condition	Timeframe	Requirements
No content accessed	Within 14 days	Account shows no usage activity
Technical issues	Within 30 days	Documented technical problems
Billing errors	Within 60 days	Proof of duplicate or incorrect charges
Service not delivered	Within 7 days	No access provided after payment

3.2 Partial Refund Conditions

• Pro-rata refund: Available for annual subscriptions cancelled within 30 days with minimal usage
• Service interruption: Compensation for documented service outages exceeding 24 hours
• Content quality issues: Partial refund for specific courses with verified quality problems

3.3 Non-Refundable Situations

No Refund Available for:

• Change of mind after accessing educational content
• Completed courses with certificates issued
• Account termination due to terms of service violations
• Subscription renewals after the first billing cycle
• Services used for more than 30 days
• Downloaded or accessed digital materials

4. Refund Request Process

Submit Request: Send a refund request to contact@damk.com.tr with your order number, account email, and reason for refund.

Verification: Our team will verify your account activity, usage history, and eligibility within 2 business days.

Decision Notification: You will receive an email with our decision and any additional information required within 3 business days.

Processing: Approved refunds are processed within 5-14 business days, depending on your payment method.

Confirmation: You will receive confirmation once the refund has been issued to your original payment method.

5. Refund Methods and Timeframes

5.1 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-10 business days
• Bank Transfer: 3-7 business days
• Digital Wallets: 1-5 business days
• Mobile Payments: 3-7 business days

5.2 Currency and Fees

• Refunds are processed in Turkish Lira (₺)
• No refund processing fees for eligible refunds
• Bank fees for international transfers may apply
• Exchange rate fluctuations may affect final amount

6. Special Circumstances

6.1 Medical or Emergency Situations

In case of serious illness, hospitalization, or other emergency situations that prevent you from using our services, we may consider special refund arrangements. Medical documentation may be required.

6.2 Subscription Cancellation

• You can cancel your subscription at any time
• Cancellation takes effect at the end of current billing period
• No refund for the current billing period unless eligible under this policy
• Access continues until subscription expiry date

7. Dispute Resolution

7.1 Internal Resolution

If you disagree with our refund decision, you can request a review by our customer service manager by emailing dispute@damk.com.tr within 15 days.

7.2 External Resolution

For unresolved disputes, you may contact:

• Consumer Arbitration Committee: Your local consumer protection office
• Ministry of Trade: Consumer hotline 175
• Online Portal: www.tuketici.gov.tr
• Legal Action: Turkish courts under Turkish consumer law

8. Chargeback Prevention

Important: Please contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving issues fairly and chargebacks may result in account suspension.

9. Contact Information for Refunds

For all refund-related inquiries:

• Email: contact@damk.com.tr
• Subject Line: “Refund Request – [Your Order Number]”
• Phone:
• Business Hours: Monday-Friday, 9:00-18:00 (GMT+3)
• Response Time: Within 2 business days

10. Required Information for Refund Requests

Please include the following information in your refund request:

• Full name and account email address
• Order number or transaction ID
• Date of purchase
• Reason for refund request
• Supporting documentation (if applicable)
• Preferred refund method

11. Policy Updates

This refund policy may be updated periodically to reflect changes in regulations or business practices. Updates will be posted on our website with 30 days advance notice.

Customer Satisfaction Guarantee: We are committed to providing excellent educational services and will work with you to resolve any legitimate concerns.